This article is inspired and grows directly from my experience dealing with the senior leadership at Star Health Insurance in India and how it has a transformative power to heal the nation towards nurturing a healthy world.
48 hours! yes 48 hours is all it took from the time I shared my opinion article to what then forced me to change my mind. My encounter with the senior leadership and colleagues at Star Health not only confirmed the fundamental decency of insurance providers in India, but also reminded me that at the core of the medical experience in India, stands a set of ideals & values that continue to stir our collective conscience & brings us together as children of this world, a running thread of hope that makes healing hopeful and triggers a generous spark in the midst of sickness and uncertainty.
I was disappointed with the manner in which the local representatives of the company had handled a case of one of my patient and had washed their hands off the matter saying that the headquarters will respond. Months passed by with no solution in site. Finally, one day I thought of sharing my experience of how a BPL card holder is denied a place in the sunshine for no fault of his. A few angels arrived after having taken time out to read my story and offered to extend their hand to help. And rest as they say is history.
The manner in which the senior leadership of Star Health handled the issue of my patient remains a case study for other corporate leaders around the world of why putting value and ideals remains at the core of commerce. It is understandable that in massive structures of corporate governance, reaching the last mile can get difficult at times, but putting in place an efficient and effective redressal mechanism remains at the heart of corporate enterprises being a partner in progress.
I have traveled the length and breadth of countries around the Asia and the Pacific, met with top leaders of Governments, Diplomats and officials, interacted with number of corporate leaders cutting across rank and files, but not everyone had what is required in a leader, i.e. “Progressive and prompt communication.” This was very ably demonstrated in heart and spirit by the leadership at Star Health Insurance.
Clients, patients, those trying to reach out require solutions, require answers, require support and all of this boils down to communication, quick and rapid response and sustainable faith. By promising to side with genuine patients, those who put faith in insurance to protect themselves and their own, those who care for their colleagues, Star Health has emerged as an offer of hope and faith.
There is a saying in business development, “Create raving fans, satisfied clients are not good enough.” Only when we can aspire to reach there, can we grow from strength to strength.
The case study of Star Health Insurance in India amplifies this story.
Those who may like to connect with Star Health senior leadership in case the local folks do not address your concerns genuinely, you may write to gro@starhealth.in
Local level fool support. Higher authority can Help if they want to level their goodwill. Company had to take Actions Against KAAM CHOR local officers. NICE YOUR EFFORT APPRICIATES.
In AHMEDABAD same situations. Very fool peoples they Recruited. 4 months to go for my claim till they not satteled even after given 4 time Queries. Said local level not field force !!!!!
This has also happened with my son with Apollo-Munich insurance company, they require some ground to deny claim. Be aware about Apollo Munich also.
Apollo Munich insurance also follows same practice to deny claims.
It may not take much time to add “0” and a no. 1 rank co.go to bottom 10 cos by rejecting genuine claims.
Dear sir,
I have been going through same trauma after spending ₹8 lakhs for tricastomy, kidney failure and lvf my claim was declined stating the reason of PED. that was diabetes the chief surgeon had mentioned the kidney failure and LVF was due to high blood pressure.
Now I’m a chronic kidney disease patient. Have being renewed my 4th year star health insurance policy.have been very difficult to manage my livelihood.
Waiting eagerly for a positive response from your end.
Regards
YOGANANDA C.R
I have been going through same trauma after spending ₹8 lakhs for tricastomy, kidney failure and lvf my claim was declined stating the reason of PED. that was diabetes the chief surgeon had mentioned the kidney failure and LVF was due to high blood pressure.
Now I’m a chronic kidney disease patient. Have being renewed my 4th year star health insurance policy.have been very difficult to manage my livelihood.
In an underinsured market, find ways to pay a claim than deny it. Loosing a client means negative growth. It matters, if you paid, and on time, but not how much. Settle the genuine claim and Contribute to the growth of building confidence in the insurance industry so that more people participate to pay less and less.
Lots of issues in this health insurance company , they dont settle claim as per legal contract issued by them , they pay lesser claim of what customer is payable as per original contract issued by them , instead of raising sales target they should work on service target for there sales force , which would rather gain market share of untapped customer and current happy customers of their own company , company is so large that they can do wonders in health insurance sector no good successors to Mr Jaganath only Diamond of the company is sailing it .
Please call or whats app me on my cell number 9429061714 if any problem of health insurance claim of any company .
Warm Regads
Vishnu N Patel
Mehsana
Gujarat
9429061714
which is good company in India to take our medical insurance from. is anyone can guide.